Although this blog should relate to craft supplies and ideas, I feel the need to share this possible scams which online sellers should pay attention to.
I have almost become the victim, thanks to Google Search, and other sellers who have shared about this, so I am also writing this to hope, if anyone suspects on large orders they are receiving, a google search will help to find more information and avoid them being ripped off.
In April, I received an Email from Aris Millen, with the following content:
I am interested in some products. But before i proceed,
Kindly inform me on:
– Shipping to Hamilton, Bermuda (if possible) ?
– Minimum order quantity ?
– If credit card is accepted ?
– Delivery lead time ?
– Do you have a catalog price list?
I would really appreciate a reply as soon as possible.
This looks like a standard pre-sales email, so I replied with our standard answers and terms.
After a month, in May, we received a reply from Aris Millen saying that they would like to place an order for 760 packs of Rhinestones, this is really a big order for us. But they said they have an issue with DHL, Fedex, etc, and require us to ship with their designated delivery company, Ace Choice Delivery. They gave me an email address firstname.lastname@example.org and asked me to get a shipping quote from them.
We used to sell online and ship worldwide, so their requests look very normal to us. So I emailed Ace Choice Delivery and asked for a quote. They replied me quickly with a quote of US$3790 for shipping a 10kg package to Bermuda address:
21 Harrington Sound Road,
Hamilton, HS 02
I was very shocked to receive a quote for $3790 to ship 10kg package, I then also get a quote from DHL and EMS, in hope of giving my customer a cheaper options for shipping. DHL quoted for $1000 and EMS $250.
So I gave Aris Millen the cheaper options, but I am even shocked to know she said she is willing to pay $3790 to use Ace Choice Delivery, and asked me to send an invoice so she will give me her credit card details for charges.
Everything seems safe to us, I get the money first, then ship the orders.
While I am working on the Proforma Invoice, I started to feel suspicious. I don’t believe a customer from Bermuda is willing to pay $3790 for shipping fees, the merchandise only costs $2700. So I searched on Internet, and found that this is a possible scam.
Suspicious #1: They asked me to contact Ace Choice Delivery, I googled it, there is only a company named Ace Delivery, but not Ace Choice Delivery
Suspicious #2: The email address for Ace Choice Delivery is @outlook.com, why they don’t have their own domain like @acechoicedelivery.com ?
Suspicious #3: I searched on Google Map for the delivery address, it does not show any business at that address.
Suspicious #4: They ordered 7 colors of our Rhinestones under alphabetical order, it does not make sense. It looks like that they just open our website, then select the first 7 products.
I don’t really understand how they will get their money back, but reading that some other online craft supplies store has reported scam about Bermuda orders, I plan to stop replying emails from this customer.
I hope everyone who is planning to do business with this Bermuda address, will find my story about this online scam and consider again if you’re like to continue the business with them.